Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

• Make sure your order number, name, address, email, phone number and instructions are included and any comments.
• All returns remain the responsibility of the purchaser until received by HirixDirect.

Please note that delivery costs will be excluded from the refund in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from HirixDirect. Exchanges are subject to stock availability.

You can exchange an item purchased online:

• Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
• Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
• All exchanges remain the responsibility of the purchaser until received by HirixDirect.